Dear Verizon Wireless,

I cannot express to you how much I hate your universal phone software. All of your phones have the same ugly dysfunctional user interface, and it makes me want to barf and leave you for a company with better phones. You'll excuse me if I say that it's NOT "all about the network" if every day you have to use a phone with a crappy interface.

Get rid of the ugly red menus! I will never own a phone with them. I appreciate good design, and that, sir or madame, is not good design. Incidentally, my contract ends in August. I have been up for your "new every two" promotion since June, but I have yet to find a phone that I could live with. Don't get me wrong, Motorola and others make many good phones, but you break them all! This makes me sad, because your network is so good and I do want to stay with you, but if I have to go through the red-screen monster, I will reluctantly pass.

Furthermore, what's up with the crippling of the phones? I use Bluetooth OBEX for transferring photos I take. Why would you take that away from me? I will never use your half-baked PixPlace service, and I resent you breaking my phone to prevent full use of it.

By the way, the overly-confident executive who thought that the red interface and removing functionality from user phones were good ideas deserves to lose his post. Perhaps your CEO Dennis Strigl lacks this hubris, I don't know, but given that he's had over six months to turn this misdirected ship around, I sadly don't have much hope.

I hope you decide to improve your phone offerings (stat!) or you will soon miss out on my monthly autopayment.

Thanks, and God Bless America.